The ticket office has had issues w/ Ticketmaster in multiple areas. My son purchased season tickets for the first time (young alumni program). After all deposits were in and the deadline passed, an email was supposed to go out giving each new STH a block of time when they could log in and select their seats from an arena seating diagram, which would have been pretty cool. But after several delays in getting the email out due to Ticketmaster "technical difficulties" the staff had to call each new STH individually (according to the date/time they paid their deposit) and do this over the phone.
Let's just hope that they recoup whatever they invested in the automated process.
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