Originally Posted by rollo
If you keep making and allowing for excuses, you'll only get more explosions. Every trouble maker we've had the past 10+ years has been coddled like a 5-year old caught with his hand in the cookie jar...and the behavior - predictably - never changed. Treat them like adults and, believe it or not, you might get them to start acting like adults.
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And the end result was predictable based on previous behavior...