Originally Posted by UDBrian
Even though it wasn't handled correctly it was better than not receiving a call and realizing your seats were no longer in the concept picture. Nice of ctime to give you contact info
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UD has known about this situation long before the call. You tell me they can't have a plan/response in place before the f'in call. Come on! Using the excuse well its' better than not receiving a call is third grade stuff. Not having made a call is not a plan or indicative of any thought process on UD's part.
Having the call sequence they did provide is only mildly better than no plan at all.